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May 14-16, 2018
Washington D.C.

Main Day One

7:00 am - 7:45 am Registration and Coffee

7:40 am - 8:40 am BREAKFAST BRIEFING A Regional Approach to Suicide and Accidental Overdose Prevention: A Midwestern Report

Dr. Jesse Burgard MS, PsyD - Regional Director of Mental Health U.S. Department of Veteran Affairs
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Dr. Jesse Burgard MS, PsyD

Regional Director of Mental Health
U.S. Department of Veteran Affairs

8:40 am - 8:45 am Chairperson's Opening Remarks

8:45 am - 9:30 am Innovating the Way the Nation’s Largest Healthcare System Cares for Veterans

Honorable Dr. Christopher L. Vojta - Principal Deputy Under Secretary for Health Department of Veterans Affairs
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Honorable Dr. Christopher L. Vojta

Principal Deputy Under Secretary for Health
Department of Veterans Affairs

9:30 am - 10:00 am Manage and Improve VA Operations to Deliver Seamless and Integrated Support

Valerie Li - Government and IDN Director Rauland
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Valerie Li

Government and IDN Director
Rauland

10:00 am - 10:45 am Morning Energy Break & HealthHQ Center

Track A Transforming the VA

10:45 am - 11:45 am Applying Lean Strategies to Improve Efficiency, Present Quality & Reduce Costs
The Honorable Peter Shelby - Asst. Secretary for Office of Human Resources & Administration U.S. Department of Veterans Affairs
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The Honorable Peter Shelby

Asst. Secretary for Office of Human Resources & Administration
U.S. Department of Veterans Affairs

Track A Transforming the VA

11:45 am - 12:15 pm Improving Mission Outcomes and Delivering a Personalized Veteran-centric Digital Care Experience
Sean Kennedy - Senior Director HLS Salesforce
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Sean Kennedy

Senior Director
HLS Salesforce

Track B Healthcare

10:45 am - 11:45 am Developing a Plan to Support Our Veterans

Track B Healthcare

11:45 am - 12:15 pm Supporting at Risk Veterans with Behavioral Health Conditions
Bill J. Hudenko, Ph.D - Chief Science Officer Voi
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Bill J. Hudenko, Ph.D

Chief Science Officer
Voi

12:15 pm - 1:15 pm Networking Luncheon and Lunch & Learn on Modernization: The Cloud Transformation Journey

1:15 pm - 2:15 pm Improving Employee Engagement to Distribute Customer-Centric Services to Veterans

2:15 pm - 2:45 pm Rethinking Call Center Management and Measurement to Improve Performance and Impact

Blake Shaw - Senior Partner Change & Innovation Agency
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Blake Shaw

Senior Partner
Change & Innovation Agency

1:15 pm - 2:15 pm Telehealth Services and Providing Veterans with Accessibility

Shenita Guillory - Telehealth Rural Access Program Manger VISN 17
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Shenita Guillory

Telehealth Rural Access Program Manger
VISN 17

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Chip Harman

Content Strategy Manager My HealtheVet
U.S. Department of Veterans Affairs

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Carmel Hinkle

Federal Account Executive
Granicus

1:15 pm - 2:15 pm How to Develop a Patient Experience (PX) Program at Your Facility

Jennifer R. Purdy - (A) Executive Director for VA Patient Experience Veterans Experience Office (VEO)
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Jennifer R. Purdy

(A) Executive Director for VA Patient Experience
Veterans Experience Office (VEO)

2:15 pm - 2:45 pm Improving Patient Quality and Safety through Early Infiltration Detection

Scott Hensley - VP Sales & Business Development IV Watch
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Scott Hensley

VP Sales & Business Development
IV Watch

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Anna Baker, MBA, PMP

Women Veterans Program Manager
Texas Veterans Commission

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Paula A. Taylor

Northeast District Manager for Claims Representation and Counseling
Texas Veterans Commission

2:15 pm - 2:45 pm Delivering Timeliness & Efficiency in the VA Hiring

Jerry Greenwell - Chief Executive Officer CPS HR Consulting
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Jerry Greenwell

Chief Executive Officer
CPS HR Consulting

2:45 pm - 3:15 pm Afternoon Networking & 22 Push-up Challenge


3:15 pm - 3:45 pm Establishing Long Term Treatment Plan for Patients with Schizophrenia

Dr Kent McDaniel - Medical Director of Henrico Area Mental Health & Developmental Services
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Dr Kent McDaniel

Medical Director of Henrico Area
Mental Health & Developmental Services

3:45 pm - 4:45 pm Promoting Procurement and Participation of SDVOSBs and VOSBs in the VA

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Sherman Gillums Jr.

Chief Strategy Officer
American Veterans National Headquarters